Dubai, UAE- The passing of a loved one is among life’s most challenging experiences, particularly for expatriate families who may have to navigate unfamiliar procedures and legal requirements while coping with grief. Understanding the support services available and the steps involved can help families make informed decisions during difficult times.
In this Exclusive interview with EmiratesReporter.com, Anna Alexeeva, Company Manager of VIA Funeral Home, shares practical insights into funeral arrangements, repatriation services, cultural and religious considerations, and the importance of preparation and community support.
Speaking in the broader interest of the UAE’s expatriate community, she explains how professional guidance can help families manage essential procedures with dignity, care and respect, while ensuring compliance with UAE laws and regulations..
E.R- What services does VIA Funeral Home provide to families in the UAE in connection with their loss?
Anna Alexeeva– VIA Funeral Home provides a full range of services: funeral arrangements, legally permitted cremation arrangements, repatriation arrangements and documentary support at all stages.
E.R- How does VIA Funeral help expatriate families navigate funeral and repatriation procedures in the UAE?
Anna Alexeeva– Our company has been operating in the UAE market for many years. During this time, we have gained experience that gives us the opportunity to quickly and efficiently prepare all the documents and minimize stress for relatives at this difficult moment in their lives.
E.R- What are the most common misconceptions people have about funeral planning and what they should know in return?
Anna Alexeeva– The most common misconception is that funeral arrangements in the UAE are a difficult and lengthy process. Our company not only helps with funeral arrangements, but also psychologically allows relatives to cope at a painful moment in their lives. Our experience helps streamline the process and avoid unnecessary delays while complying with all applicable requirements.
E.R- How does your team ensure that funeral arrangements are consistent with the diverse cultural and religious traditions represented in the UAE?
Anna Alexeeva– Our company respects all religions, faiths, cultures, and national traditions. We work closely with families to arrange services in accordance with their religious and cultural preferences, while complying with UAE regulations.
E.R- What practical advice would you give residents to help them prepare important documents and information for their families in case of an emergency?
Anna Alexeeva– During such a difficult time, families should gather available identification and relevant documents and seek professional guidance. Our team can assist in managing the required procedures and arrangements, allowing families to focus on supporting one another.
E.R- How has technology improved the way funeral and repatriation services are provided to families today?
Anna Alexeeva– Today, many government and administrative processes in the UAE are available electronically. This helps facilitate the collection and processing of required documentation, making arrangements more efficient.
E.R- What message would you like to share with the people of the UAE about supporting families and communities during bereavement?
Anna Alexeeva– The loss of a loved one is one of life’s most difficult experiences. During such times, family, friends, and communities play an important role in providing support and comfort. Our goal is to assist families with the necessary arrangements so they can focus on being together and supporting one another.
We are close when needed.
E.R- How does VIA Funeral ensure that its services comply with Islamic traditions and Sharia requirements when providing assistance to Muslim families in the UAE?
Anna Alexeeva– We respect and honor the laws, customs, and Islamic traditions observed in the UAE. When assisting Muslim families, we coordinate funeral arrangements in accordance with applicable Islamic practices and relevant UAE regulations, while working closely with the family and the appropriate authorities.
- AS TOLD TO EMIRATESREPORTER.COM. THE VIEWS EXPRESSED ARE SOLELY THOSE OF THE GUEST/INTERVIEWEE.
